Horsa Insight Chat Bots

What are Chat Bots?

A chatbot is an AI program that can be used to conduct online chat conversations via text or text-to-speech, in lieu of providing firsthand contact with a human agent. The purpose of chatbots is to support and scale business teams in their relations with customers; making sure your customers are heard, responded to, and ultimately, taken care of.

How do Chat Bots work?

Chatbots are based on AI and Natural Language Processing technology. These bots are intelligent and can “learn” over time to respond as humans would to free-form user inputs. These conversational analytics provide a great way for site visitors and existing customers to quickly ask questions and get answers through simple, natural language interaction. However, open-ended questions and situations often require visual discovery to dig deeper and uncover hidden insights. Therefore, standalone natural language products are limited in their ability to drive discovery without being combined with a rich, visual discovery experience.

What is Artificial Intelligence (AI)?

For Horsa, Artificial Intelligence means more than replacing human intuition with machine intelligence. It means merging human reasoning with machine learning into a combined pool of untapped potential, making analytics more widely obtainable and relevant. That’s why Horsa believes in Qlik’s two revolutionary technologies which, together, are changing the world of AI. Qlik’s Associative Engine uniquely supports exploration by understanding the relationships among data values across all sources; while Qlik’s Cognitive Engine suggests new insights to explore based on the data set and user-defined search criteria. This collaboration between human and machine capabilities helps surface insights that would otherwise have gone undiscovered while giving you the power to use data to transform your organisation.

When used together, these engines enable users to employ self-service data preparation, accelerated self-service chart suggestions, accelerated self-service association recommendations, smart visualisations and analytics, advanced analytics integration, and more. The engines are equipped to provide intelligent, context-aware suggestions that will then be considered and acted upon by a human agent, melding the best of pure logic with human intuition. For instance, Qlik’s Insight Bot combines machine learning and AI capabilities with human logic and input, bridging the gap between organic and artificial intelligence.

Conversational Bot

Conversational AI delivers the power of associative and augmented analytics in a conversational experience using natural language. It can be readily accessed from within Qlik Sense as well as through popular collaboration tools such as Slack, Skype, Salesforce, and Microsoft Teams. Natural Language Processing automatically trains itself, and Natural Language Generation delivers insights for not only what is happening, but also why, and where to go next. Qlik Insight Bot offers an AI-powered, conversational analytics experience, giving everyone a faster and easier way to ask questions, get insights, and make data-driven decisions using natural language.

Qlik Insight Bot

Built on top of Qlik's Associative Engine, the Insight Bot allows users to ask questions conversationally. Once asked, the user can then seamlessly dive into the Qlik Sense visual analytics apps based on the results, with the context retained. Unlike standalone products, this unique approach offers users the ability to enter an experience conversationally and then transition to visual exploration for deeper understanding and discovery. Insights gained include auto-generated charts, interpretations, key drivers, period-over-period calculations, predictions for measures, and even comparative analysis. Users can set alerts for KPI (key performance indicator) thresholds, share and collaborate conversationally, and even interact using voice, with possible Amazon Alexa integration. Under Horsa’s counsel, the Qlik Insight Bot will enable people in your organisation to ask questions and get immediate answers from their data, spreading the adoption and value of analytics.

How Does Qlik Insight Bot Work?

Qlik Insight Bot runs on top of the Qlik Sense platform and APIs, allowing it to deliver the power of the Qlik Associative Engine in a conversational, natural language experience. It is built using a modern, scalable contained architecture that can be deployed both on-premises and in the cloud. It utilises several advanced AI capabilities and technologies, including:

Natural Language Processing (NLP)

Natural Language Generation (NLG)

Rules engine for configurable responses

Recommendation engine to guide users

Collaboration and alerting

Robust data access security

Web app, Windows app, and Qlik Sense interfaces

WebChat for portal and OEM integration

Management / administration UI

Insight Bot Interaction Activities

The Qlik Insight Bot will present your data and deliver insights based on your users chatting to it. Because you can chat, you can interact directly with your data, using natural language with your Insight Bot. The simple chat-based interface is one click away and will deliver information in the context of Qlik applications you have loaded such as sales, finance or asset focusses. It learns based on previous needs and is accessible from a range of collaboration tools meaning your people can make data-driven decisions wherever they are at any time.

Insight Bot